Improving Customer Support

By Emily Martin

July 22, 2016

At Zenoti, our goal is that you don't need to contact Customer Support. But, if you do, we'll do everything we can to provide you with an Effortless Experience. We're happy to announce a new, incredibly convenient and effective way to engage with our Support Reps. When you log into your Zenoti account - you'll notice a chat icon in the bottom right corner of your screen. This icon provides you with a direct link to a Customer Support Rep via live messaging. This means:

  • You'll get rapid response and resolutions to your questions. As always, you still have 24 hour access to our Support team.
  • You don't have to pick up the phone or log into our support site to reach us. This is great if you have customers in front of you or don't want to tie up your phone lines.
  • We can better guide you through the app as we're assisting you
Improving customer support - appointment booking screen

We'll still be able to provide you with support via email, phone and our ticketing system. This multi-channel approach helps us interact with you in a manner specific to your need and preferences. And, we'll be able to carry on our conversations through different channels, for example, between chat and email, with the conversation thread still in tact. Customers in North America, Europe, Middle East, and Australia can use this new feature right away.

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Emily Martin

Copywriter, Zenoti

A self-confessed bookworm with a passion for languages and weaving together words. Happiest when immersed in nature, either on horseback or skis, or curled up with a good thriller. Emily's writing focuses on sharing trends and insights impacting the beauty and wellness industry.

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