Founded over 14 years ago, Hair Republic is setting a new standard in the beauty business. With five locations across Ontario, Canada, and a team of over 50 employees, co-founders Michelle and John Nguyen have built a brand centered on innovation, education, and cultivation of in-house talent.
The mission at Hair Republic is to upgrade the business of hairstyling from start to finish. To support this vision and manage their growing enterprise, they turned to Zenoti. Since adopting the software in April 2025, Hair Republic has streamlined operations, empowered its stylists, and elevated the client experience.
Gaining business insights with robust backend reporting
For a multi-location business like Hair Republic, having a clear view of performance across all centers is crucial. Before implementing Zenoti, this unified view did not exist. Now, the leadership team has access to detailed data that informs their strategy. Operations manager Cassandra Davidson notes that the reporting capabilities are a significant differentiator.
With oversight of multiple locations, Cassandra needs data she can trust without being on the floor 24/7. The platform helps her pull information, analyze what’s working, and address issues as they arise. The centralized view supports data-driven decision-making. For example, the team can quickly pull a report on their top five spenders at a specific location or analyze sales trends to inform marketing efforts. This level of insight allows them to operate more efficiently.
“The backend reports that Zenoti brings – no other software has that.”
– Cassandra Davidson, Operations Manager, Hair Republic
Streamlining review management to improve customer service
In the beauty industry, a strong reputation is everything. Hair Republic uses Zenoti’s AI Concierge (HyperConnect) to manage online reviews, consolidating feedback from Google, Yelp, and Facebook. This unification has made the process faster and more efficient. Before, the team had to log into multiple platforms to see and respond to reviews. Now, everything is in one place.
The integrated system also helps them respond to feedback quickly. The platform’s internal survey feature has been particularly valuable. It gives clients a private way to share feedback after their service. “Most people are programmed to say, ‘It was good. It was great,’ and they might leave and feel a different way,” Michelle explains. The internal survey allows the team to capture concerns that clients might not feel comfortable voicing in person. This gives Hair Republic the chance to rectify any issues immediately, often turning a negative experience into a positive one, protecting the brand’s online rating.
Empowering stylists with the myZen mobile app
In addition to being a complete salon management solution, Zenoti helps stylists excel as service providers. Using the myZen app, they can access client notes, formulations, and their daily schedule, which helps them stay organized and accountable.
“We definitely love to foster talent in house to build individuals for growth and success because we want Hair Republic to grow. We want our individual staff and extended family to grow with us.”
– Michelle Nguyen, Co-Founder, Hair Republic
The myZen app also provides stylists with real-time views of performance metrics including daily sales, retail-to-service ratio (RTS), and tips. This transparency builds a sense of ownership and friendly competition. “The stylists being able to have access to the myZen app on their own, seeing their sales for the day, their RTS, where they’re sitting in terms of ranking within the salon, is really great,” Cassandra shares. This information supports the team with staying engaged, motivated, and empowered to manage their own success.
The advantages of choosing the right technology
“If anyone out there wants to operate smarter, I would recommend incorporating Zenoti into their lives,” says Hair Republic co-founder Michelle Nguyen. Helping streamline operations, deliver essential business insights, and empower both managers and stylists, the platform proves itself as the ideal tool for forward-thinking salon owners.
See why Zenoti is the top choice for salon franchise management.
Featured image: Hair Republic co-founder Michelle Nguyen and operations manager Cassandra Davidson share why they love Zenoti.
