No more waiting at the front desk to check-in. Zenoti Go notifies the customers prior to their appointment and uses geofencing to recognize their arrival. As they arrive at the center, customers can check-in with a click on their mobile app. Once check-in is confirmed, customers can take a seat or wait in the parking lot, and the service provider receives a notification on their personal device.
After the service, your customers breeze through the exit, skipping the checkout line. Your provider uses their mobile device to add any retail/add-ons to the invoice and initiates automatic payment. Customers receive Auto-Pay confirmation on their app and can add additional tips on the go. Customers can also add tips and directly pay on the app.
With alerts on payment failures, you know that every departing customer has paid.
Happy customers come back and refer new customers. With an intuitive tag-based format, customers can quickly rate their experiences. You can share the feedback with providers, follow up on negative experiences, and win back unhappy customers. Build your brand’s online reputation by redirecting customers to share online reviews.
Your providers and front desk benefit from the reduced use of shared devices and fewer customer interactions. Empower providers to update appointment statuses, upsell at the service chair and add retail/add-ons to invoices, and initiate payment at their fingertips — helping them focus on meaningfulcustomer interactions.
"We live in a time when consumers expect ease and convenience through touchless technology on their mobile phones. Meeting those expectations has never been more important in our post-COVID world. It’s not just about convenience, it’s now also about health. That is why Gene Juarez is delivering touchless interaction for our customers. From the moment they book to the moment they pay and re-schedule, our customers can use their mobile phones for every interaction. It’s one of the many ways we’re elevating their experiences and safety."
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