Reduce the expense and time required to plan and execute marketing programs for your salon and spa.
With our automation tools, you’ll keep a consistent rhythm of engagement - with less effort.
Smart Marketing automatically designs and delivers daily marketing campaigns that fill your schedule. The Smart Marketing algorithm assesses how many guests to target and if (and how much) a discount is required to meet your revenue goals.
Always On is an automation tool that goes well beyond setting up communications like “We Miss You” and birthday messages. You’ll be able to get your customers in on-time and nurture relationships with our pre-built or your custom series of personal communications.
The reports and analytics you need to track your success and prove your ROI.
Use Smart Marketing to automatically fill slow days,
2 way, text-based appointment confirmations to avoid no-shows,
waitlist to fill late cancellations and more.
Our full stack of tools work together to produce real results .
Build loyalty and keep customers coming back.
Zenoti goes well beyond sending ‘we miss you emails’ with the ability to set up a sophisticated series of targeted messages, predictive analytics forecast which guests you’re likely to lose to plan marketing and sales outreach.
You can also set loyalty vehicles like loyalty programs and recurring memberships on auto-pilot.
Digitize the entire feedback and review process.
Our closed-loop feedback process enables you to collect more feedback from your guests. Reports, notifications, and dashboards help you take action with both customers and staff.
You'll also mitigate public negative reviews and promote more positive reviews on your social media and website.
Rich segmentation capabilities enable you to target guests
with highly personalized offers effective at upselling guests.
Zenoti also assists front desk staff and providers to upsell and sell more add-ons.
Delight your customers with a rich mobile experience on a custom branded app.
For example, our app enables auto-check in for your guests! Your guests will be able to:
Ensure staff is consistently following-up with visitors that came in for a consultation but did not convert into paying customers.
Dashboards organize daily follow-ups and hold staff accountable.
Reports identify your best performing for bonuses and poor performing staff for coaching.
Maintaining brand standards can be challenging for a franchise business.
With Zenoti's full stack of marketing software, tailor-made for multi-location salons and spas, you can centralize marketing functions, like creating, sharing and deploying email campaigns across the network.
Analytics tie marketing programs with business performance.
Managers can analyze ROI and marketing performance for the entire organization and easily drill down into specific regions or locations."
Automate appointment confirmations, reminders, auto-payment confirmations and more. 2 way appointment confirmations help mitigate no-shows and cancellations.
Create and send ad-hoc emails to guests for unexpected snow-day promotions, a pop-up event or monthly newsletters. Use our pre-defined templates or create your own.
Our automated marketing capabilities rely heavily on segmenting your guest database. You can also use this capability to target ad-hoc emails to the most relevant recipients.
Ensure your front desk staff is always in-sync with your marketing efforts. All offers relevant to each guest shows up in the POS for redemption.
Choose from our pre-defined templates that include common scenarios - like reminders for a client's next salon or spa visit, cross-sell offers, up-sell offers or retail promotions. You'll get your campaigns up and running fast.
Did a customer come in for a haircut, but never try a hair spa? Print a coupon with your cross-sell offer. Our coupons are highly targeted to customers and highly effective at driving revenue.
"We doubled our average ticket size
and generated $100,000 in additional revenue
in 8 weeks with Zenoti's smart marketing features."