Turn customers into brand advocates

Word of mouth is the best and fastest way to get new customers. Zenoti helps you run referral programs with ease.
Wellness industry employee explaining about the product to client

Create custom rewards

Build your own personalized referral program with rewards of your choosing, such as gift cards, discounts, loyalty points, and more.

Expand your reach

Automatically prompt guests to refer friends via SMS, email, social media, and across your webstore and mobile app. Simply select an incentive and Zenoti takes care of the rest.

Power accurate omnichannel reporting

Get accurate, detailed reports and easily track the success of your program. Measure, refine, and rinse and repeat.  

Limit costs, not growth

Stop relying on expensive marketing activities that don’t deliver reliable results. With Zenoti, you attract leads and grow your brand while eliminating the need to manually track whether individuals have been rewarded for their referrals.

Did you know?

Referred leads have proven to be one of the most valuable forms of marketing for a long-term strategy
  • 83% of people trust recommendations from friends and family.
  • Referral leads convert 30% better than leads from other channels.
  • Referred customers have a 16% higher lifetime value.

The smart referral platform

Create and manage targeted, successful, omnichannel referral programs with ease.

Prompt at the right time

Use our feedback feature to ask for a referral at the right time, such as after a positive review or service.

Target local customers

Segment guests based on spend, visits, and frequency to identify your most loyal customers.

Market across channels

Create a cohesive experience in-store and across social media, SMS, email, your mobile app, and Webstore.

Say thank you

Send automated emails or texts to thank customers for referring new customers.

Create corporate settings

Customize your referral program to run across multiple centers or an individual location.

Customize promotions

Reward the referrer and the referee, and choose incentives your guests will value, from discounts to gift cards, and more.

Assess referral effectiveness

Reports provide details such as referrer and referee awards, accrual and redemptions of these awards, and the number of guests referred by each referrer.

5 simple steps to increase referrals

1.

Know your guests

Look at your data to identify who your audience is and what motivates them.

2.

Set goals

Track current guest referrals and establish growth goals.

3.

Identify incentives

Choose an incentive that your guests will love.

4.

Shout it from the rooftops

Determine how, when, and where to share your referral program.

5.

Track, review & improve

Set up tracking, determine metrics, and continue learning.

The whole experience of running a referral program with Zenoti has been fantastic and the reporting is very insightful! Previously, our program was 100% manual, there was no automation, and it was very easy for customers to slip through the cracks. Zenoti’s referral program has allowed hours to be freed up from the front desk and it is much easier for customers to successfully refer to their friends themselves.
Jakob Parker, Retail Systems Coordinator
Lovely by skin institute

Learn how to turn happy customers into your best sales people.

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Frequently Asked Questions

What is a referral marketing platform launched by Zenoti?

While we move ahead and increasingly adopt technology to improve our process efficiencies, it is also important to leverage the proven old-school technique of marketing, aka referral marketing. Word of mouth marketing continues to remain as relevant today, as it was decades ago, and Zenoti’s referral marketing platform is committed to helping you get the best results in referral marketing. The one-stop referral marketing platform helps you run the program with absolute ease. Whether it is seeking referrals, expressing gratitude toward the patron, or rewarding both referrer and referee the platform accurately does it all. Moreover, the platform assists you in personalizing the experience by tracking your loyal customers, and their referrals, and awarding them with the offers that the client would value the most.

How can Zenoti spa referral platform help grow small & medium enterprises?

Whether you are a big business or a small and medium enterprise, referral marketing is a tool, which must be leveraged to the maximum possible extent. To put it as succinctly as possible, you have to ‘shout  it  out  from  the  roof’.  Did  you  know  that  out  of  all  the  customers,  who  have  had  a  satisfying experience, upto 85% are more than willing to refer your business but do not do it simply because no one asked them to. This is where, Zenoti’s spa referral program kicks in and prevents such gaps. Easy to use and can be executed in just a few clicks, the referral platform automatically kicks in after every successful feedback and review,  the  time  when  they’re  highly  likely  to  refer.  By  simply  sharing  the system generated unique code with their friends and family, the clients can instantaneously refer the salon/spa. By implementing such a simple measure, businesses have seen exponential growth in the client list.

What kind of awards is available in the Zenoti referral marketing platform?

The Zenoti referral marketing platform understands that every client is unique and therefore, allows the business to provide multiple types of awards to both referrer and the referee. The platform allows offering various awards in the form of discounts, reward points, gift cards, and special deals against each and every referral that is successfully converted into a sale transaction. By identifying the client’s profile, choice of services, and spending patterns the software can suggest the type of award, which will be best appreciated by the referrer. Aside from improving the client numbers, the customized incentive system vastly improves the client satisfaction ratio. To further democratize the process, you can even allow your client to pick and choose their incentive for referrals from a pre-set list, thus also encouraging them to try out new services.

How to customize the Zenoti referral program based on the locations?

Zenoti referral program is fully customizable to suit the needs and the dynamics of your multi-faceted business. In order to obtain the best results from the referral program, the system allows you to understand the taste of your local customers, of any given store, by analyzing the spending patterns, and visit frequency to incentivize them suitably for referring your business. By making a few changes in the platform, in just a few clicks, you can easily create different types of referral programs that can meet the demands of the local client base. In order to understand more about the location-specific customization of the referral platform, talk to us today!

Dominic Blake, Blushes Hair & Beauty
Dominic Blake
Managing Director, Blushes Hair & Beauty
Isabel Steward, Douglas J Companies
Isabel Steward
Director of Guest Service, Douglas J Companies
Brendon Mann, Epic Hair Designs
Brendon Mann
Director, Epic Hair Designs

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