Zenoti success stories, straight from the source

"Enabling our guests to manage their own appointment from start to finish has been a huge benefit for us. We’ve improved their experience by eliminating front desk lines and the phone doesn’t ring as much, so our team can focus 100% on taking care of customers in the chair."

"Kingsman Hair is growing. We need solutions that help us scale. Zenoti provides us those solutions with seamless technology that helps us improve our overall operations, and our customer experiences. With Zenoti, we’re offering unprecedented ease and convenience to both our employees and customers – that’s more important than ever in creating the kind of experiences expected in a post-COVID world."

"Zenoti fundamentally transformed both our customer experience and the way we do business. Operations are smooth and safe, with 100% of all service forms completed digitally ahead of the appointment, and 80% of post-treatment forms online as well. With customers booking online earlier, we have greater visibility into staffing needs. Technology keeps things touchless and efficient, giving customers the safe, fast services they expect in today's world."

"So we chose to go with Zenoti because of the features that it has. The elevated guest experience I find our clients are loving is the ability with the mobile app to book appointments online 24/7. It was wonderful being able to get a branded Katrinas Skinworks app. The fact that it's completely integrated with the system has just made my life and the life of our clients so much easier."

"We not only use the Zenoti technology to enhance the guest experience, but we also use it to enhance our waxer experience. Our waxers know when a guest checks in, so they're more efficient to come up and greet them. And then in the suite, we are arming our waxers with guest information in real time to be able to understand previous services, and allow them to recommend other services that might help meet their needs."

"Opening a new business can be scary, but the support of the Zenoti team has been significant in launching our med spa. Online instant support assists with any immediate inquiries I may have along with [a dedicated] Senior Customer Success Manager meeting with me to discuss any features or additional questions I may have, which ensures the workflow of our office remains consistent and steady."

"The Zenoti Training team have been critical strategy partners. The team goes above and beyond to ensure learners feel supported. It was wonderful to partner with a team that prioritized understanding business process and details, to better create integrated training materials. We could not have accomplished this national rollout without their grace and resiliency."

"Absolutely love Zenoti and everything they offer! The training has been extremely helpful. I have used others in the past. There was zero training, and I had to figure everything out by myself which I am capable of doing; however, time is money and it takes a lot more time to try and figure it out yourself. The team I worked with are fantastic at Zenoti. They are extremely helpful, and when I needed clarification or something corrected, it was handled very efficiently."

"The process with Zenoti has been very successful, and it was a seamless implementation. Zenoti has helped Massage Green Spa achieve new efficiencies and marketing capabilities for our franchisees and guests. Since our time with Zenoti, they have continued to provide product enhancements and new features to help our overall operations."

"They TRULY listen to feedback and have a process in place for accepting suggestions and feedback. They've implemented some of the things that I have suggested. I love that they are willing to listen to their customers and keep improving their software. I feel heard when I have a suggestion."

"Implementing Zenoti payments was a very smooth process. Communication was excellent and any problems that arose were dealt with quickly. Much easier than I thought it was going to be!"

"We have been incredibly impressed with the level of ongoing quality support from Zenoti. We did not have the same level of support with our prior vendor. We are able to have a new employee engage in Zenoti training from the comfort of their home, bringing familiarity with the system with them on their first day in the salon. Online training has helped us train employees faster and more effectively and resulted in reduced training expenses."

"If there are any questions at all from a store-level standpoint, there is a little Zenoti feature on all of their computers where they can ask their question, and within minutes, there is a Zenoti representative there that can answer the question."

"Zenoti has multiple options for real-time support, which is very helpful. If an issue is urgent they respond quickly, and if you indicate an issue is less than urgent, they respond in the appropriate amount of time. Thanks for all the help!"

"I have been working with Zenoti for the last two years, and it really helps me understand all of the analytics and data of my business. The 24-hour help desk is also a great bonus alongside a great account manager who keeps in touch regularly."

"This is a really convenient booking platform. It's equipped with so many features. The 24-hour support team is so helpful and always provides some type of solution/answer to help guide me in understanding how to get the most out of Zenoti and help our business grow."