Is your organization ready to
adapt to the post COVID-19 world?

Post COVID-19 action plans must center on a willingness to adapt to meet new realities – including offering customers reassurances of your business’ dedication to sanitation in the short and long-term. Given new consumer expectations, here are a few of the ways you can expect the beauty and wellness industry to change and adapt:

Satisfy new wait time expectations

Enable guests to arrive just in time for appointments by checking wait times or receiving convenient update notifications through your business’ branded mobile app. Give your customers peace-of-mind by maintaining safe distances in your lounge.

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Relieve uneasiness over hand-to-hand payments

Calm guest anxiety over cash or credit card exchanges during checkout. Empower your guests with touchless, Uber-like payments from their mobile phones. Reduce physical contact while delivering a seamless booking, check-in, and check-out experience via your business’ branded mobile app.

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Reduce commonly touched physical surfaces

Minimize opportunities for viruses to pass from guest to guest by upgrading from clipboards and ballpoint pens to digital forms. Save time by sending digital forms to guests before appointments and making reviewing records easier for practitioners.

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Manage a different sort of guest review

Manage a different sort of guest review

Anticipate future customer reviews to include comments on visible sanitation measures. Requesting electronic feedback on business hygiene from guests allows you to prevent – or quickly mitigate – damaging online reviews.

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Ease employees’ job performance concerns

Empower employees with performance data accessible from their mobile phones via your internal mobile app. Reduce job anxiety by providing your employees with real-time feedback they use to improve interactions with guests (helping retain more clients) and comprehensive payment and tips insights (improving financial planning).

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Find out more about

The CIO’s role in the COVID-19 crisis

 
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Featured resource

Macro impact on beauty and wellness industry post COVID world

Macro impact on beauty and wellness industry post COVID world

The need will remain, but the interface will change. Big disasters lead to fast change. In normal times, change is...Read more

Driving revenue for your salon, spa, or medspa (and your team) during COVID-19

Driving revenue for your salon, spa, or medspa (and your team) during COVID-19

Salons, spas, and medspas across the world are feeling the impact of COVID-19. We here at Zenoti understand that now more than ever...Read more

Adapting your salon, spa, or medspa to a post COVID-19 world

Adapting your salon, spa, or medspa to a post COVID-19 world

Human relationships and contact form the core of the beauty and wellness industry – a reality that makes salons, spas, and medspas...Read more

What will consumers expect inside your store on sanitization

What will consumers expect inside your store on sanitization

If you haven’t been to the Centers for Disease Control (CDC) website, it’s a great place to learn about best practices and... Read more


It’s time to hit the reset button on your business

COVID-19 is sure to change the way consumers engage with brands. Zenoti is here to help you transform to meet new expectations. Our platform elevates every stage of your customer’s interaction with your brand, from booking to post-visit engagement. Our constant investment in R&D in cutting-edge areas like AI & ML ensures that your business always stays ahead of the curve.
As a growing business, you need to adapt to change – the big question is how?

Speak to our experts