The beauty and wellness industry faces major challenges resulting from heightened sanitation expectations in a post COVID-19 world. Salon, spa, and med-spa guests will be cautious about maintaining social distancing and avoiding contact with frequently touched objects. Similarly, salon, spa, and med-spa employees will be wary of coming in-contact with multiple guests and touching shared surfaces (including POS equipment). Your spa, salon, or medspa must prepare for these new realities with innovative solutions in short and long term reopening strategies.
Global brands like Amazon, Starbucks, and Uber provide excellent examples for how salons, spas, and med-spas may meet post-COVID expectations through the power of personal mobile devices. Customers interact with these brands through their mobile devices – Uber customers order, pay, and review rides all from their mobile phone. These experiences have not only become expected, they have become intuitive.
Zenoti elevates guest experiences by empowering customers to take control of their own sense of safety through the privacy of their personal devices, powered by your branded mobile app. From skipping front-desk lines to avoiding frequently touched surfaces, empowering guests to use their mobile devices enables customers to maintain social distancing and decrease contact with common objects whenever possible. Before you reopen, consider replacing conventional practices with seamless experiences controlled by guests that deliver on post-COVID expectations. Here’s how:
With Zenoti’s employee-facing mobile app, your salon, spa, or med-spa employees can streamline their day-to-day operations and eliminate all the unnecessary contact-points from the convenience of their mobile devices. Touchless digital solutions like self-check-in/out, receiving and responding to guest notifications, editing guest invoices, adding to the invoice and kicking-off payments reduce dependency on the front desk staff and provide a safer work environment. When you reopen your doors, enable employees to use personal mobile devices to interact with guests and boost your health and safety precautions. Here’s how:
Reopening your doors requires a lot of considerations. But, perhaps the most effective solution to new challenges already exists: the power of personal mobile devices. Post COVID-19, deliver exceptional experiences, while spending less on other systems. Zenoti enables salons, spas, and medspa to effortlessly embrace a future where customers and employees interact with businesses through personal devices. Your salon, spa, or medspa gets the most out of post-COVID health and safety measures without expensive add-on hardware.
Learn more about using personal mobile devices when you reopen your doors.
COVID-19 has been tough on businesses, and you probably had to close the doors without planning. But now, as you…