Know Thy Customer

StyleSpeak asked us for a tip on building customer loyalty, and we had to highlight  customer feedback as an under-utilized tool. Check out our article on page 164 to see if you’re using feedback to promote your business.  

Featured Resources

Customer Expectations in the Post-COVID World

Imagining the post Covid-19 world is challenging. You already know guests remember you for the immersive experience you create for

Guide to reopening your salon or spa post COVID-19

COVID-19 has been tough on businesses, and you probably had to close the doors without planning. But now, as you