Does your front-desk spend hours calling guests to confirm appointments, only to reach voice mail? Ease the workload with text based appointment confirmations. More than 90% of text messages are read and responded to within 90 seconds. How much time would that save you? With Zenoti you can send a text (SMS) based confirmation request the day before a guest’s appointment. If the guest responds with a confirmation, your appointment book automatically reflects that the appointment is confirmed.
Managing Cancellations or Reschedule Requests
The system makes it easy to handle cancellations, requests to reschedule, as well as follow-up with guests that did not respond. Responses from guests can be viewed in a pop-up box in the appointment book. Your front desk can scan to see who needs follow-up and take action. Use your waitlist to fill any openings that open up. Planning your day better, helps you fill your appointment book and maximize on your revenue.