The COVID-19 crisis produced demanding new health and safety expectations from customers across industries. Is your salon or spa ready to tackle new challenges when you reopen?
Here are two new expectations and how you can exceed them in a post-COVID world with Zenoti:
Filling out intake or consultation forms on arrival, signing-in via check-in forms, and paying with credit card readers or other POS equipment. Your guests will be wary of all these circumstances post-COVID.
As you prepare to reopen, don’t just tackle these challenges with quick fixes. Overcome them with lasting solutions by creating opportunities for touchless solutions. Empower your customers to use their mobile devices to interact with your business through a powerful, integrated mobile app – branded to your salon or spa.
Interaction with front-desk employees at check-in and check-out, standing next to fellow guests while waiting in check-in or check-out lines, and standing or sitting next fellow guests in waiting rooms. Your guest will want to avoid all these circumstances post-COVID.
Just like the avoidance of commonly touched surfaces, you can overcome the challenge of maintaining social distancing by enabling your customers – and your employees – to interact with your business through personal mobile devices.
Zenoti’s touchless experiences empowers your customers to interact with your brand through tools they trust: their mobile devices. Allow customers to automatically check-in when they walk through your doors, and check-out with Uber-like convenience. You avoid unnecessary costs of new equipment, while giving seamlessly easing post COVID anxieties. It’s safety – and improved experiences – through personal technology.
As you prepare to reopen, it’s important to embrace the power of digital solutions to connect with your customers. Consider connecting with your clients through two-way texting to maintain social distancing during your customers’ check-in process. Here’s what that looks like with Zenoti Connect:
When your customer books their appointment, they receive a secure automated text message letting them know the check-in instructions you decide are right for your business. To maintain social distancing, you can ask your customers to wait in their car when they arrive for their appointment. A simple, no-cost reply to your text message from the comfort of their car will alert their service provider that they’ve arrived.
When your providers are ready to start the appointment, your front desk staff send an automated message to your customer letting them know it’s time to come in for their appointment. No lingering in waiting areas. And no need to interact with anyone but their service provider.
Global brands like Uber and Amazon made interacting with brands through personal mobile devices an intuitive – and expected – experience. You don’t need to educate your customers on how to interact with your brand through personal technology – they not only know how, and they expect it!
Learn more about how to exceed post-COVID expectations through accessible solutions here.
COVID-19 has been tough on businesses, and you probably had to close the doors without planning. But now, as you…