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6 Powerful Enhancements This August
Your Zenoti account was upgraded on August 30. Here’s what’s new.
MAXIMIZE YOUR REVENUE WITH WAITLIST
Every time you turn a guest away, whether it’s because your schedule is full or the guest’s preferred provider is busy, you’re losing potential revenue. You can add these guests to a waitlist. If their requested time or provider becomes available, the system will alert the front desk to call the waitlisted guest to fill the opening. If you have multiple guests waiting for the appointment, the system automatically prioritizes on a first come, first serve basis for your front desk. If you have waitlisted guests who cannot be accommodated, mark them as turn aways, so that it’s captured as revenue lost. With wait lists, you’ll minimize losses on no-shows and cancellations, and gain revenue from turn aways that you’d otherwise lose out on. Use waitlist and turnaway reports to determine staffing and hiring needs and identify trends in customer behavior. Access the waitlist report from Admin > Reports > Operational > Appointments > Waitlist. For more details, read our support article Using Waitlist.
AUTOMATIC BILLING FOR PACKAGES
If you sell packages, you can now bill your guests on an automated payment schedule. For example, if a package costs $500, you can set up 5 monthly payments of $100. Zenoti will automatically charge the guest’s credit card on the payment date. Automatic billing increases your collections and frees your front desk from the admin work related to collecting payments. Zenoti offers flexibility as well; your guest can choose the:
Number of payments or installments
Date of each payment
Amount to pay with each installment
GET NOTIFIED OF INVENTORY AUDIT DISCREPANCIES
Every time a stock audit is completed, Zenoti compares actual stock levels against expected stock levels. You can now set up an alert if the difference between the two are high. For example, if the total value of discrepancy is greater than $1000, you can set up a notification to be sent to a manager. The manager can then approve the stock count or reject it and request a new audit be performed. This approval workflow helps you control and act on shrinkage.
MORE CONTROL FOR TIERED LOYALTY PROGRAMS
Currently, loyalty points are awarded based on how much a guest pays for the appointment. You can now choose to award loyalty points only when a service is paid in full. For example, for a $500 package that includes 5 visits, you can award loyalty points after every partial payment, or award the points only after the entire $500 has been paid. This protects your business against returns and reduces your liabilities. You also gain control over your loyalty program; for example you can:
Award points on the bill amount, either before or after taxes.
Restrict awarding points on discounted items.
If using a tiered program, control how many points to award on each sale item (or choose not to award any points at all on a specific item). For example, award a different number of points for services, products, and do not award points for packages.
If using a tiered program, restrict redemption of points to specific items. For example, restrict guests from purchasing gift cards with their points.
If using a tiered program, deny guests who have dropped out of the tiers from using accrued points.
Your most experienced service providers set the highest standards of service you want to offer. With Educator Ratings, you can designate high-performing employees as ‘educators’. Educators can provide ratings and feedback on other providers’ service delivery on an ongoing basis. By mentoring employees and investing in their development, you’ll be able to improve overall service quality and build staff loyalty. Your educators are further supported with the ability to define and track performance goals for each employee using the following reports:
You could already set up staff overtime hours for a day or pay period. Now, set up overtime based on a weekly calculation. Specify the expected number of working hours per week and the system calculates any overtime for the week. This helps if you do weekly payouts for staff. Reports have been updated to provide weekly overtime details. If you need help activating any enhancements, contact support.