When a customer inquires about a specific stylist, it’s your job to ensure that you honor their request. This means that your front desk should not reassign that appointment to a different stylist at a later time.
While booking the appointment, it’s easy to capture whether a specific stylist was requested. The appointment block will display a band to show that request.
As important as it is to address your customer’s preferences, you should also recognize those stylists that are requested often. These employees help your salon build customer loyalty and bring in repeat business.
Zenoti (formerly ManageMySpa) stores the number of requests for each employee, which makes it easy for you to track and reward your popular stylists. You can access this data from the Employee Commissions report and Employee Sales Performance.