March Product Update: What’s New in Your Zenoti Software


The March product update includes a host of new features and enhancements. The update includes improvements to Zenoti Go, Connect, Memberships, Zenoti Mobile, Webstore, and more.

Zenoti Go

Guest Checkout Made Easy with Auto-Pay*

*This feature is coming soon
Guests can set up auto-pay for their appointment via the customer mobile app. The guest simply saves their credit card info, chooses to allow for auto-pay, and sets up a default tip amount.

After their service is complete and their provider marks their visit as complete, the mobile app will pay out the invoice and tip.

The guest does not need to take any further steps to check out, avoiding lines or any wait.

Note: Zenoti checks for the validity and the balance on the card.

Connect

Set Up Auto-Response

You can now set up an auto-response with a custom message for any texts that come in after store hours.
Read the help article

Support for Call Centers

Earlier, a salon or spa center that was part of a multi-location brand was required to enable Connect with a center’s business phone. As a result, your front desk could initiate texts and respond to incoming texts for your center only.

With this upgrade, you can set up a call center that responds to texts for all centers. This requires an organization level setting to be enabled with a single business phone number. You can also restrict who has access to this capability. That is, you may want to limit organization level access to call center staff.

Note: If you operate on a franchise model, each center can continue to use Connect with access only to their center’s guests.
Read the help article

Marketing

Create BOGO Discounts that Honor Multiple Purchases

With this upgrade, you can create Buy One Get One (BOGO) offers and allow for multiple purchases of that offer to be honored.

For example, if you are running an offer, “Buy 2 hair gels, Get 1 hair spray free”, if a guest purchases 4 hair gels they will receive 2 hair sprays for free. The POS will automatically apply the appropriate discount.

Note: The BOGO discounts you create will be available on purchases made online and in-store.
Read the help article

Memberships

Reinstate a Canceled Membership


With this upgrade, authorized staff can now activate a guest’s canceled membership from the Guest Profile. The reinstated membership will then appear as Active in the Guest Profile.
Read the help article

Webstore V2

Book Multiple Services for a Group*

*This feature is coming soon
With this upgrade, Online Booking V2 allows a group booking where the guests in the group take multiple services. For example, the host can book a facial and massage for each guest in the group.

Guests Can Purchase Memberships and Day Packages

With this upgrade, guests can buy day packages and memberships (both, recurring and non-recurring) from the Webstore V2. Please note, Webstore V2 still does not support the purchase of memberships with a setup fee.
Read the help article for sale of memberships
Read the help article for sale of day packages

Zenoti Mobile

Connect Now Supported on Zenoti Mobile (iOS)

Staff with permissions can use Connect to initiate and respond to text messages via Zenoti Mobile.
To learn more, read the Help article

Change the Duration of a Service in an Appointment (iOS)

Service durations are configured for each service. You can also configure service durations for providers differently, depending on their level of expertise. For example, a senior provider may take lesser time to perform a service compared to a junior provider.

Earlier, a provider could not edit the service time in Zenoti Mobile. With this upgrade, a provider with the appropriate permissions, can increase or decrease the duration of the service. This ensures proper utilization of the provider’s time. That is, the provider can accommodate more service requests if she completes services earlier than expected.
To learn more, read the Help article

To learn about other minor enhancements in this product update, read the support article
.