Enrich is Mumbai’s largest and fastest growing unisex salon chains. With 50 locations spread across 4 cities, Enrich management relies on its strong operating procedures to maintain excellence in service across its center and build a strong, recognizable brand.
“Zenoti came to us over 1 year ago, which was an ideal time as we were poised on quick expansion. We just weren’t able to rely on our existing technology as we grew our organization. We evaluated several different options available in the industry and realized that Zenoti had the right approach and core product to be a platform to grow our business upon. We found Zenoti to be a comprehensive solution which covered managing every area of our business. It has several features we felt would help us increase our customer loyalty and drive more revenues from our existing customer base. The rollout process to a chain of 50 locations was always a big concern for us. As with any such big initiative we had some challenges. This is when the team at Zenoti really came through – they did whatever it took to ensure that the rollout was successful. The team at Zenoti demonstrated 100% commitment towards our success. Clearly we made the right choice in not only the right technology but having a team with a great spirit to be our technology partner.
– Vikram Batt (Director, Enrich Salons)