No-shows and last minute cancellations result in revenue loss for your spa or salon, under-utilized staff and a loss in commissions and tips for your service providers. While no-shows are a reality for any service business, the right business processes can help you mitigate the number of occurrences. Read on for a few ideas.
No-shows and late cancellations impact the bottom line in most salons, spas or medi-spas. If you require your front desk to manually confirm appointments, they’re likely spending significant amounts of time calling guests. And if you don’t have a process to mitigate no-shows and cancellations – this fully automated capability will help your bottom line.