Salon Software That Helps
You Build Customer Loyalty

Manage Customer Relationships

Manage Customer Relationships

Maintain a centralized database for customers with service history, purchase history, balances, preferences and more.

Personalize experiences. Know your high spenders, problem makers, customers that are returning after a long absence and more.  Our software helps you make every interaction count. 


Retain More Customers
with Loyalty Programs

Everything you need to secure the next visit and the visit after that! Our software automates and supports all types of loyalty programs.

Memberships

Memberships & Packages

Set up memberships once and automate the rest. Our software tracks balances, makes redemptions easy, tracks expiry, partial payments, supports recurring memberships and more.

Loyalty Points

Automated Loyalty Points

Reward customer loyalty & grow repeat business with our built-in loyalty program. Paperless, hassle free and designed to drive real business results for you.

Track Retention Rates

Track Retention Rates

See which employees and service categories are best at retaining customers and track how well you retain first time visitors. We give you the tools you need to boost loyalty and drive retention.


Manage The Entire Customer Feedback Process

Customer Feedback

Collect Feedback

Customers enter feedback digitally while they're still at your salon. You increase feedback collection rates, the customer gets privacy and you get authentic, tamper-free feedback.

Take Action

Take Action

Follow-up immediately on negative feedback. You'll be notified through alerts and our issue management system makes sure nothing slips through the cracks. 

Promote

Promote

Share positive feedback on Facebook, Twitter, your website and even in your own digital menu, all with a click of a button.

Zenoti Customer Stories Enrich Salons grew their feedback collection from 8% to 45% and saw amazing returns. Read the case study >




Thousands Of Spas Use Our Software To Drive Real Business Results


Loyalty Capabilities: Feature List

Store Customer Info

  • Store customer profile information
  • Automated tracking of services, purchases, memberships, etc..
  • View account balances
    and memberships
  • Store custom data, e.g., medical condition, allergies, etc.

Reporting

  • Track purchase and visit history
  • Track new vs. old customers
  • Track client retention rate
  • View best sellers and big spenders

Personalize Experiences

  • Instantly recognize customer's 'type' – high spender, regular, new, etc...
  • Quickly access customer history and preferences
  • Set up custom alerts for individual customers
  • Set up automated alerts for birthdays, anniversaries, etc...
  • Store additional info for the guest or a service

Integrated with Marketing

  • Automate a loyalty points program
  • Automated personalized coupons
  • Automatic email and text messaging (birthday message or offer)
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