With every new year we all look to set goals to improve our business and personal lives. At Zenoti our only corporate culture and mantra is “Customer Success” which means not just having happy customers but working towards driving real results at businesses that rely on Zenoti. With that in mind, we have launched our “Real Results” initiative – a drive towards ensuring that we deliver on all the results that our software promises when you made the decision to select Zenoti to power your business.
Real Results has a combination of seven different guides on getting real results from Zenoti in different areas of the service:
Streamline Administration and Accounting
Personalizing Customer Experiences
Automate Employee Administration
Inventory Management to reduce costs
Avoid Pilferage of Service Revenue
Increase Revenues from existing guests
Improve Customer Loyalty
. The Real Results program information is accessible directly from within the Zenoti software. Click on the “help” icon in the appointment book to find the links to our Learning Center and Real Results sections of our service.
Want to keep up with all the development at Zenoti? Welcome to our new online blog at www.zenoti.com/blog. There have been so many developments at Zenoti each month that waiting for a monthly newsletter to update all our customers seemed too slow in today’s pace of information at your fingertips all the time. To that end we have now launched our online blog to make it easy to keep you abreast of not just new developments, but tips on getting the most out of Zenoti, experiences of other Spas and Salons etc.
Zenoti keeps raising the bar with each passing month in the industry. Most of you would have got accustomed to seeing us improve our service rapidly . The highlights of some of the changes in our latest update to Zenoti service :
Want to make sure that every negative feedback from guests is actually tracked, followed up and corrective actions are taken? Now Zenoti automatically creates a list of Issues from each negative feedback from guests. Track all your issues in the Loyalty module and easily monitor that all issues are eventually Resolved. Make continuous improvements easily and follow up with guests while ensuring no feedback is overlooked.
Zenoti now sends out a listing of all old OPEN customer issues and any NEW issues each day along with your daily reports. It has never been easier to stay abreast on all the pending actions from customer feedback across all centers.
Zenoti allows you to define custom fields for each service – track weight of a customer with each appointment, skin conditions, hair conditions and other similar parameters. Now with a single click see the trend line of how these have changed over the course of multiple appointments for a specific customer. Now more than ever you can focus on ensuring that you deliver real results to your customers.
You can turn on a feature to “LOCK” an invoice once an invoice is printed for a guest. This ensures that if a customer pays by cash, the receptionist cannot go back and change the services in the appointment book. Any attempt to do so will require creation of a new invoice and abandoning the old invoice. This helps the audit team to review such abandoned invoices to monitor any misuse of the software
There is an added flexibility in creating richer discount definitions in Zenoti, well beyond the regular offers and promotions:
When running a campaign on discounts for regular facials – want to allow customers to upgrade to a higher facial and still retain discount on the lower level facial? Setting this up is now easy with this update.
Have an offer for “Get a free Mask with a facial” – but want to allow the customer to choose to use the mask on next visit? Zenoti automatically tracks all deferred benefits the customer accrued in their profile and allows for redemption at a later date.
When you raise a new Purchase Order, you can now print the barcodes for all the products that are in that Purchase Order. So it is a breeze for your administration staff to quickly put bar codes on all products received in the Purchase Order and then put them out for use in your centers.
Managing custom fields that are associated with specific services got easier. Now add, delete and modify these custom fields even after initial setup. Also, have better layout of these fields for your staff to easily fill in the data by each group of custom fields.
In each customer profile see a list of all open Invoices where payments are due. From this list go directly to the “Take Payment” window and process the customer payment for each of the open Invoices. Now it is quick and easy to enter all open payments in a single place.