Pilferage could possibly be impacting your spa or salon’s bottom line in a big way. The bad news is that pilferage is largely invisible as staff and customers can get creative when they want to steal from your spa or salon. At Zenoti, we’ve talked to a number of customers and found some common themes. For you to deal with pilferage, you’ll need to find an approach of your own. But I’ve offered a few examples of how pilferage often occurs, and ideas on how to mitigate these.